5bd9 Privacy
Policy

When you interact with the 5bd9 platform, we collect certain categories of personal information to provide our services, verify your identity, process financial transactions, and comply with applicable legal obligations. The categories of data we collect are described below.

Information You Provide Directly: When you register a 5bd9 account, you provide us with personal details including your full legal name, date of birth, residential address, email address, and chosen username. During the identity verification (KYC) process, you may be asked to upload a copy of a government-issued photo ID, a recent utility bill or bank statement as proof of address, and documentation confirming ownership of your payment method.

Payment and Transaction Data: When you make a deposit or request a withdrawal, we record details of the transaction, including the payment method used (such as bKash, Nagad, Rocket, Upay, or bank transfer), the amount in Bangladeshi Taka (BDT), the date and time of the transaction, and any reference numbers generated by the payment provider. We do not store full card numbers or mobile wallet PINs on our own servers; these are handled directly by the respective payment processors.

Technical and Usage Data: We automatically collect certain technical information when you access 5bd9, including your IP address, device type, operating system, browser type and version, referring URL, and pages visited. This data is used to maintain platform security, detect fraudulent activity, and improve the overall user experience.

Gaming Activity Data: We maintain records of your betting history, game sessions, wager amounts, wins and losses, and bonus usage. This data is essential for dispute resolution, responsible gaming monitoring, and regulatory compliance.

5bd9 processes your personal data for the specific purposes set out below. We rely on one or more lawful bases for each processing activity, which are identified alongside each purpose.

5bd9 will not use your personal data for any purpose that is incompatible with the purposes described above without first obtaining your explicit consent or where otherwise permitted by law. Where we rely on legitimate interests as our lawful basis, we have conducted a balancing test and are satisfied that our interests do not override your rights and freedoms as a data subject.

5bd9 does not sell your personal data to third parties. We may, however, share your data with carefully selected third parties where this is necessary to deliver our services, meet our legal obligations, or protect the integrity of the platform. All third-party recipients of your data are contractually bound to process it only for the specified purpose and in accordance with applicable data protection standards.

Payment Processors: We share transaction data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Visa, and Mastercard in order to process deposits and withdrawals. These providers operate under their own privacy policies and security standards, which we encourage you to review.

Game Providers: Where you play games powered by third-party studios — such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi — limited technical data (such as a session token and game result records) may be shared with those providers to facilitate gameplay and resolve disputes. These providers do not receive your full personal profile.

Identity Verification Services: To meet KYC and anti-money laundering obligations, we may use third-party identity verification services to authenticate documents you submit. These services process your data solely for verification purposes.

Legal and Regulatory Disclosure: 5bd9 may disclose your personal data to law enforcement agencies, regulatory authorities, or other official bodies where we are legally required to do so, or where we believe disclosure is necessary to prevent fraud, money laundering, or other serious crimes.

• We will disclose only the minimum data necessary to satisfy a lawful request.
• Where permitted by law, we will notify you of any such disclosure request.
• We will not disclose your data based solely on informal requests that are not backed by a formal legal process.

5bd9 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file stored on your device by your browser when you visit a website. Cookies help us keep your session active, remember your preferences, and understand how players navigate and use our services.

Types of Cookies We Use:

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They maintain your login session, remember your account preferences (such as language and currency settings), and ensure that the platform responds correctly to your actions. You cannot opt out of strictly necessary cookies while using the platform.
• Analytics Cookies: We use internal analytics tools to understand how players interact with the 5bd9 platform — for example, which game categories are most popular, how long sessions typically last, and where users exit the registration flow. This data is aggregated and anonymised where possible.
• Security Cookies: These cookies help us detect and prevent fraudulent activity, such as identifying unusual login patterns or attempts to access accounts from unrecognised devices.
• Preference Cookies: These cookies store your chosen display settings and platform preferences so that your experience remains consistent across sessions.

Managing Cookies: You can control the use of non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies, though doing so may affect the functionality of the 5bd9 platform — for example, you may be required to log in on each visit if session cookies are disabled.

Protecting your personal data is a core operational priority at 5bd9. We implement a range of technical and organisational security measures designed to guard against unauthorised access, disclosure, alteration, or destruction of your information.

Technical Measures:

• 256-bit SSL/TLS Encryption: All data in transit between your browser or device and the 5bd9 platform is encrypted using industry-standard TLS protocols, ensuring that your account details and financial information cannot be intercepted in transit.
• Encrypted Data Storage: Sensitive personal data, including identity documents and payment information, is stored in an encrypted format at rest. Encryption keys are managed separately from the encrypted data.
• Access Controls: Access to player personal data within 5bd9's internal systems is restricted to authorised personnel who require that access to perform their job functions. Access is granted on a least-privilege basis and is subject to regular review.
• Intrusion Detection and Monitoring: Our infrastructure is monitored around the clock for suspicious activity. Automated intrusion detection systems flag anomalous access patterns for immediate investigation.
• Regular Security Assessments: We conduct periodic security audits and vulnerability assessments to identify and remediate potential weaknesses in our systems before they can be exploited.

Your Responsibilities: While 5bd9 takes extensive measures to protect your data on our side, the security of your account also depends on the strength and confidentiality of your login credentials. We strongly recommend using a unique, complex password for your 5bd9 account and never sharing your login details with anyone.

5bd9 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The retention periods we apply to different categories of data are set out below.

When your data is no longer required, it is securely deleted or anonymised in accordance with our internal data disposal procedures. Anonymised, aggregated data that cannot be used to identify you may be retained indefinitely for statistical and analytical purposes.

As a player on the 5bd9 platform, you have rights in relation to the personal data we hold about you. We are committed to honouring these rights promptly and without undue delay. The rights available to you are described below.

• Right of Access: You have the right to request a copy of the personal data that 5bd9 holds about you. This includes your account registration details, KYC records, transaction history, and gaming activity records. We will provide this information within a reasonable timeframe upon receipt of a verified request.
• Right to Rectification: If you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You may update certain account details directly through the account settings in your 5bd9 dashboard after completing your 5bd9 Login.
• Right to Erasure: You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn your consent (and there is no other lawful basis for processing), or where you object to processing and there are no overriding legitimate grounds. Please note that we may be required to retain certain data for legal or regulatory compliance purposes even after account closure.
• Right to Restriction of Processing: You may request that we restrict the processing of your personal data in certain circumstances — for example, while we are verifying the accuracy of data you have disputed.
• Right to Data Portability: Where we process your data on the basis of your consent or on the basis of a contract with you, you have the right to receive a structured, commonly used, and machine-readable copy of the personal data you have provided to us.
• Right to Object: You have the right to object at any time to processing of your personal data that is based on our legitimate interests, including profiling for responsible gaming purposes. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.

To exercise any of the rights listed above, please contact our support team directly at [email protected]. We may ask you to verify your identity before processing your request to ensure that we do not disclose or alter data at the request of an unauthorised person. We aim to respond to all legitimate privacy rights requests within 30 calendar days.

Updates to This Policy: 5bd9 may update this Privacy Policy from time to time to reflect changes in our data practices, changes in applicable law, or improvements to our platform services. The most current version of this policy will always be available at https://5bd9.app/privacy-policy. The effective date at the top of this page indicates when the current version was last revised.

Where a change to this Privacy Policy is material — meaning it significantly affects your rights or our data handling practices — we will notify registered players by email to their registered address prior to the change taking effect. Non-material clarifications or formatting updates will not require prior notification.

Contacting Us About Privacy: If you have any questions, concerns, or requests relating to this Privacy Policy or to the way 5bd9 handles your personal data, please contact our support team. Our support team is available 24 hours a day, 7 days a week on Bangladesh Standard Time (UTC+6).

• Email: [email protected] — please include "Privacy Request" in the subject line for the fastest response.
• Response Time: We aim to acknowledge all privacy-related enquiries within 2 business days and to resolve them fully within 30 calendar days.

This Privacy Policy is written in English and shall be interpreted according to its English-language meaning. It governs the relationship between you and 5bd9 in respect of all personal data collected through the 5bd9 platform, including the website at https://5bd9.app and any associated mobile-optimised interfaces.